Frequently Asked Questions
Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.
- Can I book a charging station in advance?
At the moment, charging stations cannot be reserved, but availability can be checked upon arrival.
- Can I book for longer periods (several days/weeks)?
Yes, many car parks allow long-term bookings depending on availability.
- Can I modify an existing booking?
Yes, by using the link in your confirmation email, within the allowed terms.
- Can I pay contactless?
Yes, at all car parks equipped with electronic payment systems.
- Can I pay with smartphone (Apple Pay, Google Pay)?
Yes, our systems support payments via digital wallets.
- Can I recharge my card?
Yes, you can recharge it at the payment desk or online if available.
- Can I share a subscription with others?
Subscriptions are personal and cannot usually be shared.
- Do I need to bring my own charging cable?
Yes, you need to bring your own Type 2 charging cable.
- Do I need to print the booking confirmation?
No, you can simply show the QR code on your smartphone.
- Do the charging stations support plug-in hybrid cars?
Absolutely, charging stations are compatible with plug-in hybrid vehicles as well.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.