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Find answers to your parking-related questions and get support with our Frequently Asked Questions.
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Working Hours

Monday-Friday	08:30-12:30 / 14:00-16:30
Saturday-Sunday	Closed

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My Customer Account

Account Management

I cannot log in to my account

I want to modify my customer details

Payments

I have a question about my transactions/payments

I encountered another issue with my payment

Invoices

There seems to be an error on my invoice

I did not receive my invoice

Access Media

Subscription

I would like to block my card

My card does not work properly

I forgot my card

I had an issue with my invoice

I would like to cancel my subscription

Booking

My booking did not work

I did not use my booking

I encountered an issue with my booking

I paid twice

I had to pay additional fees

I went to the wrong parking or airport

I want to receive my invoice

Parking Ticket

I did not receive a receipt

I lost my ticket

I paid a lost ticket but found it after all

I encountered an issue at the payment machine

I paid twice at the payment machine

There has been a pricing error

Vouchers

I encountered an issue with a voucher

Services and Facilities

Carpark Issues

I couldn't access the parking

I want to access the images of a security camera

There was a technical issue in the car park

The car park was not clean

There was an issue with a staff member

I encountered a safety issue in the car park

I had an accident in the car park

I encountered another issue in a car park

EV Charging

The charging didn't work

I do not agree with the charging fee

Privacy

I want to withdraw my consent to the processing of my personal data

I want to access my personal data

I want to rectify my personal data

I want to delete my personal data

I want to restrict a specific kind of processing of my personal data

I want you to transfer my personal data to another services provider

I want to object to the processing of my personal data

Refund Request

I want to request a refund concerning my Payment / Invoice

There seems to be an error in my transactions

There seems to be an error in my payment

There seems to be an error in my invoices

I want to request a refund concerning my Booking

I encountered an issue with my online booking

I want to cancel my booking

I did not use my booking

My booking did not work

I went to the wrong parking or airport

I paid twice

I had to pay additional fees for overstay

I have an issue with my invoice

There has been a pricing error

I encountered another issue with my booking

I want to request a refund concerning my Subscription

I forgot or lost my card

My card does not work properly

I would like to cancel my subscription

I have an issue with my invoice

There has been a pricing error

I encountered another issue with my Subscription

I want to request a refund regarding my Parking Ticket

I lost my ticket

I paid a lost ticket but found it after all

I paid twice at the payment machine

I encountered a payment issue

I do not receive the correct change

There has been a pricing error

I encountered another issue with my parking ticket

I want to request a refund regarding my Voucher

I encountered an issue with my voucher

I want to request a refund regarding my car park

I couldn't access the parking

My QR code did not work

My License plate was not recognized

There was a technical issue in the car park

I had an accident in the car park

The car park was not clean

I encountered a safety issue in the car park

I encountered another issue in a car park

There was an issue with a staff member

I want to request a refund regarding my EV Charging

The charging didn't work

I encountered a payment issue

There has been a pricing error

I encountered another issue with EV Charging

Complaints

I want to make a complaint regarding my Account

I cannot log in to my account

There is an issue with my account

There is an issue with my personal data

There is an issue with my payment card

There seems to be an error in my transactions

There seems to be an error in my payment

There seems to be an error in my invoices

I want to make a complaint regarding my Booking

I encountered an issue with my online booking

My booking did not work

I paid twice

I had to pay additional fees for overstay

I have an issue with my invoice

There has been a pricing error

I encountered another issue with my booking

I want to make a complaint regarding my Subscription

My card does not work properly

I have an issue with my invoice

There has been a pricing error

I encountered another issue with my Subscription

I want to make a complaint regarding Parking Tickets

I paid twice at the payment machine

I encountered a payment issue

I do not receive the correct change

There has been a pricing error

I encountered another issue with my parking ticket

I want to make a complaint regarding Voucher

I encountered an issue with my voucher

I want to make a complaint regarding car park

I couldn't access the car park

There was a technical issue in the car park

I had an accident in the car park

The car park was not clean

I encountered a safety issue in the car park

I encountered another issue in a car park

There was an issue with a staff member

I want to make a complaint regarding EV Charging

The charging didn't work

I encountered a payment issue

There has been a pricing error

I encountered another issue with EV Charging

I want to make a complaint regarding Website / Mobile App

My QR code did not work

I encountered an issue with the Website

I cannot register into My Account

I cannot log in to my account

I encountered an issue with My Account

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